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Overall

Z.com Trade, together with its sibling group of companies, including GMO Click Securities, is the largest retail forex broker by total volume. The firm’s Japan-based entity offers its most competitive pricing and range of products, followed by its HK and UK entity.

By Steven Hatzakis / April 3rd, 2018 / Updated: October 3rd, 2018

help 87
Trust Score
Dislikes
  • Only MT4 desktop and mobile offered in the UK
  • Z.com Trader Web in HK relies on Adobe Flash
  • Trader Pro has not yet been fully launched in HK
  • Cryptocurrencies only available in Japan

Review Sections:

Founded in 2012, GMO Financial Holdings (Formerly GMO Click) is publicly listed on the Tokyo Stock Exchange (JASDAQ: 7177) and is the parent company of several major subsidiaries that are online trading brands. Its online brokerage businesses include, GMO Click Securities Inc., regulated by the Japanese FSA, GMO-Z.com Forex HK Limited, regulated by the Hong Kong Securities Futures Commission (SFC), and GMO-Z. Trade UK Limited, regulated by the UK’s Financial Conduct Authority (FCA), among its other businesses in the finance and technology industries.

GMO Click’s majority shareholder, GMO Internet (TYO: 9449), was founded in 1991 and is one of the largest business conglomerates in Japan, with over 100 group companies, 5,000 staff and five billion yen in capital as of March 2017. The GMO Financial group of companies collectively ranks number one in terms of aggregate retail forex trading volumes, according to Finance Magnates.

The Z.com Trade brand is one of the company’s newest brands outside the Japanese market. In the United Kingdom, Z.com Trade is a MetaTrader-only broker offering 57 currency pairs, 16 indices, and seven metals from its FCA-regulated entity, which offers matched-principal execution as an agency broker (no dealing desk). The broker also launched an entity in Saint Vincent and the Grenadines (SVG) that went live in July 2017, as well as an office in Thailand where it offers access to the local stock exchange. Finally, at the Japanese entity, GMO Click’s flagship platform is available alongside a large array of other platforms made available for forex, CFD, and cryptocurrency traders.

Trust Score

Trading with a forex broker traders can trust is crucial to success. Unfortunately, forex fraud and scams are common in the industry.

Here at ForexBrokers.com, we maintain the largest independent regulatory database available on the web. Using 28 different variables, we have created a proprietary 1-100 score (the higher the better) of overall trustworthiness, which we call the Trust Score. Here is our trust summary of Z.com Trade.

Z.com Trade
Trust Score87
Year Founded1991
Publicly-Traded Company (Listed) Yes
Regulated in Major Hub Yes
Regulated in Emerging Hub Yes
Authorised in the European Union Yes
CFTC Registered (USA) No
FCA Regulated (UK) Yes
IIROC Authorised (Canada) No
FINMA Authorised (Switzerland) No
ASIC Authorised (Australia) No
SFC Authorised (Hong Kong) Yes
MAS Authorised (Singapore) Yes
FSA Authorised (Japan) Yes
FMA Authorised (New Zealand) No
CySEC Authorised (Cyprus) No

Offering of Investments

The following table summarizes the different investment products available to Z.com Trade clients.

Z.com Trade
Minimum Initial Deposit$50
Currency Pairs (Total Forex pairs)59
CFDs - Total Offered18
Exchange Traded Securities: US No
Exchange Traded Securities: International Yes
Cryptocurrency traded as actual Yes
Cryptocurrency traded as CFD Yes

Commissions & Fees

Trading costs, in terms of commissions and fees, vary depending on the brand with which traders open their account, among the brand’s entities in the United Kingdom (UK), Japan, St. Vincent and the Grenadines (SVG), or Hong Kong (HK). Trading costs also depend on the type of instrument. For example, in Z.com Trade’s UK entity, there are three account types to choose from, ranging from the Classic Account, in which spreads on the EUR/USD for off-exchange forex are fixed at 1.5 pips, and then two commission-based accounts, including the ECN and ECN Pro Accounts where spreads are variable and average 0.2 pips on the EUR/USD.

z_com_trade spreads UK

The firm’s fixed spread offering is not as competitive, with less pairs available, a smaller maximum trade size threshold, and instant execution. This compares with the market execution and wider range of markets available on the other two commission-based account types.

Bottom line, the firm’s ECN Account in the UK, which has the same deposit requirement as the Classic Account, is the clear choice as the all-in cost is lower even after the $8 round-turn commission, whereas in Japan clients can choose the FXNeo account featuring a 0.5 pip fixed spread on the EUR/USD.

Finally, for those who can deposit the equivalent of $10,000 or who trade $100 m per month the commission rate drops to $2.5 per standard lot in the ECN Pro Account. However, the most competitive pricing is offered by the firm’s entity in Japan as detailed in the trade commission notes section at the bottom of the page.

Z.com Trade
Average Spread EUR/USD - StandardN/A
All-in Cost EUR/USD - ActiveN/A
Active Trader or Premium/VIP Yes

Customer Service

For our 2018 Forex Review, 129 customer service phone tests were conducted over three months. The data collected is institutional grade. On average, three questions were asked for each test. To score each test, the tests were divided into three separate groups and scores were given for the time taken to connect with each support representative and the ability of each representative to professionally (and thoroughly) answer each question. A Net Promoter Score was also given for the overall experience.

Results:

  • Average Connection Time: <1 minute
  • Average Net Promoter Score: 7 / 10
  • Average Professionalism Score: 5.7 / 10
  • Overall Score: 7.0 / 10
  • Ranking: 27th (43 brokers)

Research

Across Z.com Trade (UK), GMO-Click (Japan), and GMO-Z.com Forex (HK), the scope and depth of research offerings vary considerably. For example, the firm’s entity in Japan offers a huge array of research options, such as research reports on particular investment funds and related solutions. On the other hand, its HK entity discontinued its commentary section in 2015 and its entity in SVG lacks any research beyond the basics.

The firm’s UK entity had just launched an educational portal around the time of our last review, helping to bridge the gap in its research offering. Available to live account holders, the portal features trading signals, an economic calendar, news headlines, and other content powered by Claws & Horns. Lastly, it offers a feature where users can chat directly with an analyst.

Z.Com Trade UK Research Portal

While its other entities are behind on research, the firm’s Japan entity, GMO-Click, shines the most in the research category, bringing a wide range of tools to traders, followed by its UK offering.

Z.com Trade
Daily Market Commentary Yes
Forex News (Top-Tier Sources) Yes
AutoChartist No
Trading Central (Recognia) No
Delkos Research No
Acuity Trading No
Social Trading / Copy-Trading Yes
Social Sentiment - Currency Pairs No
Client Webinars No
Client Webinars (Archived) No
Videos - Beginner Trading Videos Yes
Economic Calendar Yes
Calendar Includes Forecasts Yes
Economic News Sentiment Yes
Trade Ideas - Backtesting Yes

Platforms & Tools

The greatest range of trading platforms offered by Z.com Trade-related brands comes from its Click Securities offering in Japan, which includes the FXroid Plus (for Android), FXDASH (for Android and iOS), iClickFXneo Plus (for iOS), FX Plus, Platinum Plus (known as SmartChart at Z.com’s HK entity), and other platforms as well as the FxWatch app for Android smartwatches.

In the UK, Z.com Trade is primarily a MetaTrader 4 (MT4) broker offering the standard, out-of-the-box MT4 platform experience. Unfortunately, it does not offer MT4 web, leaving just the desktop and mobile version available. The MT4 suite is developed by MetaQuotes Software Corporation. To learn more about MT4, read our full MetaTrader Guide.

MetaTrader4 Desktop Forex Brokers

For this review, I focused my research on the Trader Pro platform (FX Plus in Japan) offered by both the Hong Kong and Japan entities, as well as the MetaTrader4 platform offered solely in the UK.

In Hong Kong, Z.com Trade offers Trader Web, with the Trader Pro desktop version yet to be fully launched around the time of our review in August 2017, leaving just the web and mobile versions available.

Z.com Trader Web Platform

Starting with Trader Web, the default charting is very plain, so more advanced users can opt to use the SuperChart module, which launches in a separate window from within the platform.

Initially, the chart libraries did take some time to load and were also Flash-based, yet once loaded, SuperChart is rich with an economic calendar, streaming news, quotes, and charts that come with 38 indicators and 37 drawing tools, among other functionality.

z.com Trader Web Platform SuperChart

Ideally, we would like to see this module transition to HTML5 or other standards that support best practices on the web, as Flash-based apps are being phased out.

Overall, the platform supports complex order types and provides a wide array of advanced order types, including basic contingent order types, e.g., OCO, through to “If done then one-cancels-the-other” (IFDOCO).

z.com Trader Web Platform Trade Ticket

Overall, with just the web version and mobile app available in HK, the broker’s offering is limited to MT4 in the UK, and SVG. Meanwhile, in Japan, traders get access to the full range of available platforms.

Z.com Trade
Virtual Trading (Demo) Yes
Desktop Platform (Windows) Yes
Desktop Platform (Mac) No
Web Platform Yes
Social Trading / Copy-Trading Yes
Proprietary Yes
MetaTrader4 (MT4) Yes
MetaTrader5 (MT5) No
cTrader No
Currenex No
ZuluTrade No
MirrorTrader No
Charting - Drawing Tools (Total)(Default MT4)
Charting - Indicators / Studies (Total)(Default MT4)
Watchlists - Total Fields(Default MT4)
Order Type - Trailing Stop Yes

Mobile Trading

Z.com Trade’s range of mobile trading apps varies across its various entities, with the greatest range available from its Click Securities entity in Japan. With the Trader Pro mobile app available only to HK residents, this review focused on the MT4 mobile app. To learn more about MT4 mobile, read our guide to MetaTrader.

In Z.com Trade’s UK and SVG entity, the firm is primarily a MetaTrader-only broker when it comes to forex trading, and iOS and Android versions of the MT4 app come standard and are both available for download from the Apple iTunes store and Android Playstore, respectively.

Metatrader4 mobile charts

Z.com Trade
Android App Yes
Apple iOS App Yes
Charting - Draw Trend Lines No
Charting - Can Turn Horizontally Yes
Charting - Technical Studies/Indicators(default MT4)
Watch List Syncing No
Trading - Forex Yes
Trading - CFDs Yes
Alerts - Basic Fields Yes

Other Notes

While the broker’s HK entity offers execution as a matched principal, its sole Liquidity Provider (LP) is GMO Click Securities. In the UK, GMO Z.com Trade has integrated additional LPs based in London, and provides agency execution, although it does retain the ability to act as a market maker on a contingency basis as per its client agreement.

Z.com Coin launched at the end of May 2017 and rebranded to GMO Coin in August. This cryptocurrency offering provides investors two ways to trade Bitcoin, available as either the underlying or as a CFD derivative, on a 24-hour basis seven days a week.

Bitcoin aside, GMO Click Securities recently added investment trusts as an asset class to its growing product range as a multi-asset broker in Japan. Around the time of our review, the company was also preparing to launch GMO-Z.com Securities Limited in Thailand.

Final Thoughts

GMO Click Securities has the largest retail forex trading volumes globally. Given its vast offering of products and platforms, one would expect the offerings at its other entities to continue to expand.

That gap has continued to be filled, as the UK entity continues to enhance its offering, yet significant differences remain between each entity in terms of the available platforms, range of markets, and trading costs. Leveling the offering further should continue to boost Z.com’s rating when it comes to catering to traders in other jurisdictions. For example, the launch of cryptocurrencies in Japan through GMO Coin was a net positive; however, cryptocurrencies have not made their way to the broker’s other brands, including Z.com Trade.

All in all, Z.com Trade, Z Trade HK, and GMO Click are part of the largest forex broker globally by volume. Furthermore, being publicly traded, regulated in three major regulatory hubs, and boasting a long-term history drives home a clear message that Z.com Trade provides a valuable offering trusted by traders around the globe.

Methodology

For our 2018 Forex Broker Review we assessed, rated, and ranked 43 international forex brokers. Each FX broker was graded on 140 variables. Learn more.

Forex Risk Disclaimer

"There is a very high degree of risk involved in trading securities. With respect to margin-based foreign exchange trading, off-exchange derivatives, and cryptocurrencies, there is considerable exposure to risk, including but not limited to, leverage, creditworthiness, limited regulatory protection and market volatility that may substantially affect the price, or liquidity of a currency or related instrument. It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable, or that they will not result in losses."Learn more.


Steven Hatzakis

Reviewed by Steven Hatzakis Steven Hatzakis is the Global Director of Research for ForexBrokers.com. Steven previously served as an Editor for Finance Magnates, where he authored over 1,000 published articles about the online finance industry. Steven is an active fintech and crypto industry researcher and advises blockchain companies at the board level. Over the past 19 years, Steven has held numerous positions within the international forex markets, from writing to consulting to serving as a registered commodity futures representative.

Z.com Trade Competitors

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Ratings Overall

Summary

Commissions & Fees
Offering of Investments
Platforms & Tools
Research
Customer Service
Mobile Trading
Education

Best in Class

2018
36 of 43

Overall

Commissions & Fees

Commission Notes

Prices are lowest in Japan. GMO acts as the sole Liquidity Provider (LP) to its other entities so there is a mark-up added to rates, which is why spreads are wider.

GMO-Z.com Trade UK Limited (United Kingdom):

    • MT4 Classic: Commission-free, fixed spreads, 2 pips on the EUR/USD.
    • MT4 ECN: Commission-based $4 per side for every 100,000 units ($8 round turn per standard lot), variable pricing, average spread 0.2 pips.
    • MT4 ECN Pro: Commission-based $2.5 per side for every 100,000 units ($5 round turn per standard lot), variable pricing, average spread 0.2 pips.

    Z.com Trade UK Account offering

    GMO-Z.com Forex HK Limited (Hong Kong):

    While the HK spread is half the spread of the UK entity, in the above example of the EUR/USD, it’s important to note that fixed spreads carry certain advantages compared to variable spreads, and vice versa, depending on a client’s trading strategy and the time of the day trades are made.

    HKStandardSpreads

      • Trader Web: Commission-free, fixed spreads; offers a 1 pip fixed spread on the EUR/USD.

      GMO Click Securities (Japan):

        • FX Neo: Fixed spreads of 0.5 pips were shown, which can widen with exceptions.
        • Click 365: Exchange-traded forex futures; spreads are 2 pips on the EUR/USD pair. Click 365 also offers an active trader program to those who surpass 100 contracts per month, and provides 29 pairs.

        GMO-Z.com Trade Limited (St. Vincent and the Grenadines):

          • MT4 200: Commission-free, fixed spreads; offers 2 pip spreads on EUR/USD, and maximum leverage of 200:1.
          • MT4 400: Commission-free, fixed spreads; offers 2 pip spreads on EUR/USD, and maximum leverage of 400:1.

Trading CFDs, FX, and cryptocurrencies involves a high degree of risk. All providers have a percentage of retail investor accounts that lose money when trading CFDs with their company. You should consider whether you can afford to take the high risk of losing your money and whether you understand how CFDs, FX, and cryptocurrencies work. All data was obtained from a published web site as of 4/03/2018 and is believed to be accurate, but is not guaranteed. The ForexBrokers.com staff is constantly working with its online broker representatives to obtain the latest data. If you believe any data listed above is inaccurate, please contact us using the link at the bottom of this page.

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