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With over 2,000 tradeable instruments at Markets.com, traders looking for a multi-asset solution get access to proprietary trading platforms; yet, higher spreads and a lack of variable pricing may deter active forex traders.

By Steven Hatzakis / April 3rd, 2018 / Updated: October 9th, 2018

help 83
Trust Score
Dislikes
  • Wide spreads on forex pairs
  • Regulated in only one (minor) jurisdiction outside Europe
  • Charting in mobile app is limited

Review Sections:

Markets.com’s parent company, Playtech, has been listed on the London Stock Exchange (LSE) since 2012 under ticker symbol PTEC and is part of the FTSE 250 Index, with a market capitalization of over £2.4 billion as of February 2018. Playtech develops gambling, investing and financial trading technology that powers its brands’ products, including those of Markets.com. The broker serves forex and CFD traders through its proprietary and third-party trading platforms under the Markets.com brand.

Founded in 2007, GFC Markets rebranded to Markets.com before being acquired by Playtech PLC in 2015 for €458 million. Today, Markets.com operates as brand and trademark used by Safecap investments Ltd, and both are subsidiaries of Playtech.

Markets.com is regulated in Cyprus and passported throughout Europe under MiFID II, through its CYSEC-registered entity Safecap Investments Ltd. The brand also has an entity, Safecap Investments Limited, which is regulated in South Africa by the FSB as a Financial Services Provider (FSP).

Trust Score

Trading with a forex broker traders can trust is crucial to success. Unfortunately, forex fraud and scams are common in the industry.

Here at ForexBrokers.com, we maintain the largest independent regulatory database available on the web. Using 28 different variables, we have created a proprietary 1-100 score (the higher the better) of overall trustworthiness, which we call the Trust Score. Here is our trust summary of Markets.com.

Markets.com
Trust Score83
Year Founded1999
Publicly-Traded Company (Listed) Yes
Regulated in Major Hub Yes
Regulated in Emerging Hub Yes
Authorised in the European Union Yes
CFTC Registered (USA) No
FCA Regulated (UK) No
IIROC Authorised (Canada) No
FINMA Authorised (Switzerland) No
ASIC Authorised (Australia) No
SFC Authorised (Hong Kong) No
MAS Authorised (Singapore) No
FSA Authorised (Japan) No
FMA Authorised (New Zealand) No
CySEC Authorised (Cyprus) Yes

Offering of Investments

The following table summarizes the different investment products available to Markets.com clients.

Markets.com
Minimum Initial Deposit$100
Currency Pairs (Total Forex pairs)55
CFDs - Total Offered2085
Exchange Traded Securities: US No
Exchange Traded Securities: International No
Cryptocurrency traded as actual No
Cryptocurrency traded as CFD Yes

Commissions & Fees

In terms of trading costs, spreads are fixed on forex pairs at Markets.com, compared to most multi-asset brokers that offer variable spreads. Also, spreads are generally tighter on the company’s proprietary Web Trader platform, compared to its third-party trading platforms offered, including MetaTrader4 and Sirix platforms, where the product range is not as extensive.

The firm advertises spreads as low as 2.0 pips on the EUR/USD, and 3.0 pips on its MT4 offering, which are – on a fixed-spread basis – comparable to other firms with fixed spreads, yet more expensive when compared to other firms with variable (floating) spreads.

Summary aside, we would like to see Markets.com publish how consistent spreads remain fixed to help make a level comparison with other brokers with fixed spreads.

Markets.com
Average Spread EUR/USD - Standard2.00
All-in Cost EUR/USD - Active2.00
Active Trader or Premium/VIP No

Customer Service

For our 2018 Forex Review, 129 customer service phone tests were conducted over three months. The data collected is institutional grade. On average, three questions were asked for each test. To score each test, the tests were divided into three separate groups and scores were given for the time taken to connect with each support representative and the ability of each representative to professionally (and thoroughly) answer each question. A Net Promoter Score was also given for the overall experience.

Results:

  • Average Connection Time: <1 minute
  • Average Net Promoter Score: 6.5 / 10
  • Average Professionalism Score: 5 / 10
  • Overall Score: 6.5 / 10
  • Ranking: 33th (43 brokers)

Research

Since our review last year, research has been improved on Markets.com’s platform, thanks to the broker swapping third-party provider Delkos for Trading Central. With Trading Central, users get access to a wider array of content and features, including trading signals and indicators.

Furthermore, the Traders Trends sentiment shows the degree of buys/sells for Markets.com’s customers, giving clients an idea of how other traders are positioned, and is conveniently shown alongside each symbol.

Another highlight is that Markets.com provides detailed research reports available for many of its single-share CFDs.

Markets economic calendar

There are also headlines streaming from investing.com and other news aggregators, and a trending now feature gives you a snapshot of what is happening currently in the market, similar to a static market screener.

Overall, Markets.com has a good foundation for research. However, there is room for improvement as the broker trails other multi-asset brokers such as IG, City Index, and CMC Markets. Adding content from in-house analysts, a heatmap tool, or more advanced stock screener, would improve Markets.com’s research offering.

Markets.com
Daily Market Commentary No
Forex News (Top-Tier Sources) Yes
AutoChartist No
Trading Central (Recognia) Yes
Delkos Research Yes
Acuity Trading No
Social Trading / Copy-Trading Yes
Social Sentiment - Currency Pairs Yes
Client Webinars Yes
Client Webinars (Archived) No
Videos - Beginner Trading Videos No
Economic Calendar Yes
Calendar Includes Forecasts Yes
Economic News Sentiment Yes
Trade Ideas - Backtesting Yes

Platforms & Tools

Markets.com offers its Web Trader platform (also available in mobile form), where the widest range of its product offering can be found, including 55 forex pairs and over 2,000 CFDs, nicely packaged in an responsive user interface.

The firm also offers the popular MetaTrader4 (MT4) software by MetaQuotes Software Corporation. To learn more about MT4, see our guide to MetaTrader.

Moving to Markets.com’s own proprietary trading technology, the Web Trader platform stood out as having several innovative features and a modern design, thanks to the use of HTML 5, which gave it a responsive interface and made it easy to switch between various modules.

Moving to Markets.com’s own proprietary trading technology, the Web Trader platform stood out as having several innovative features and a modern design, thanks to the use of HTML 5, which gave it a responsive interface and made it easy to switch between various modules. The platform resembles an improved version of the Plus500 platform in terms of how instruments are shown and the star icons to add favorites to a watchlist, among other small similarities.

The platform resembles an improved version of the Plus500 platform in terms of how instruments are shown and the star icons to add favorites to a watchlist, among other small similarities. Since our review last year, the broker did a major overhaul of the user interface (UI) and user experience (UI), changing the layout to a white theme.

Markets web platform chart layout

In terms of charting, there are over 90 indicators that can be added for technical analysis – which is more than the industry average. There is also a premium indicator powered by Trading Central, available for forecasting market movements using automated technical analysis; all beneficial features investors who prefer technical analysis will appreciate.

In terms of charting, there are over 90 indicators that can be added for technical analysis – which is more than the industry average.

markets btc futures bitcoin trading charts

The large number of indicators is a major plus for the Market.com Web Trader platform, while the limited number of drawing tools –with only four trend lines available – left a small gap in the charting experience.

The platform is otherwise light in other areas such as research and news, although the few resources for these categories have a rich premium feel and there has been great attention to detail in the user experience, with module linking enabled by default, for example.

This means that when you click on a symbol in your watchlist, any open chart will change to that instrument. Another interesting design feature is that charts are visible in nearly every view to help keep traders focused on both recent and current price action. A nice touch.

Markets web platform screener

Compared to MT4, Web Trader would be my choice at Markets.com because of its lower comparable spreads and access to a larger number of instruments.

Markets.com
Virtual Trading (Demo) Yes
Desktop Platform (Windows) Yes
Desktop Platform (Mac) No
Web Platform No
Social Trading / Copy-Trading Yes
Proprietary Yes
MetaTrader4 (MT4) Yes
MetaTrader5 (MT5) No
cTrader No
Currenex No
ZuluTrade No
MirrorTrader No
Charting - Drawing Tools (Total)31
Charting - Indicators / Studies (Total)51
Watchlists - Total Fields7
Order Type - Trailing Stop Yes

Mobile Trading

Besides the MT4 native app available for mobile, Markets.com also offers its own proprietary mobile app as a counterpart to the Web Trader platform, and like MT4 mobile, the Markets.com app is available for Android and iOS devices.

The Markets.com mobile app combines many features found in the Web Trader platform, keeping a consistent look and feel across both platforms.

Markets mobile watchlist

For example, in addition to subtle research tools such as the Traders Trends sentiment data and the Trending Now screener, there is a module linking the charts, and a star icon to quickly add favorites to your watchlist, mirroring the web-based version of the platform in a highly responsive app.

By default, the watch list doesn't sync with the favorites chosen on the Web Trader platform. Otherwise, the only drawback with the Markets.com mobile app is that the charting lacks both drawing tools and the ability to add any indicators, despite its auto-rotating charts and having several time frames and chart types to choose from. It also has an easy pinch-to-zoom interface.

Markets mobile app android charting

While the Markets.com mobile experience is respectable, drawing tools, indicators, and research tools would help Markets.com better compete with other multi-asset brokers.

Markets.com
Android App Yes
Apple iOS App Yes
Charting - Draw Trend Lines Yes
Charting - Can Turn Horizontally Yes
Charting - Technical Studies/Indicators30
Watch List Syncing Yes
Trading - Forex Yes
Trading - CFDs Yes
Alerts - Basic Fields Yes

Other Notes

In 2017, Markets.com launched cryptocurrency CFDs on Bitcoin, helping to cater to the growing demand of investors and traders looking for exposure to digital assets.

Markets com home page

Markets.com is a market-maker broker, which means it provides execution in a way that relies on its own ability and willingness to execute your order, compared to agency brokers that rely on third-party market-makers.

Therefore, Markets.com’s selling point leans more heavily on execution quality because spreads are higher and fixed, compared to a firm such as Pepperstone, for example, which offers only agency execution and relies on third parties for execution (adding a commission to prevailing spreads).

Lastly, adding another regulatory license from a major regulator outside of Europe would further help boost Markets.com’s reach and ForexBrokers.com Trust Score, compared to its peers in the multi-asset brokerage category.

Final Thoughts

Markets.com can be a suitable choice for investors who seek access to a wide range of markets. In 2017, the broker overhauled its Web Trader platform and mobile app, launching a fresh redesign that provides a good balance of simplicity and functionality. Premium research tools were also revamped in 2017 with the arrival of Trading Central into the platform, replacing Delkos research.

While Markets.com finished 17th out of 43 brokers for trading platforms and tools, it finished 26th for research capabilities. It’s a respectable offering, albeit not award winning.

Although more advanced traders with cost-sensitive trading strategies will face steeper spreads, traders with execution-sensitive strategies may benefit from Markets.com’s ability to execute as a market-maker, compared to brokers that offer both methods and cater to a wider audience.

However, a lack of liquidity rebates, or even an active trader pricing structure makes Markets.com ideal only for traders who are less cost-sensitive.

Methodology

For our 2018 Forex Broker Review we assessed, rated, and ranked 43 international forex brokers. Each FX broker was graded on 140 variables. Learn more.

Forex Risk Disclaimer

"There is a very high degree of risk involved in trading securities. With respect to margin-based foreign exchange trading, off-exchange derivatives, and cryptocurrencies, there is considerable exposure to risk, including but not limited to, leverage, creditworthiness, limited regulatory protection and market volatility that may substantially affect the price, or liquidity of a currency or related instrument. It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable, or that they will not result in losses."Learn more.


Steven Hatzakis

Reviewed by Steven Hatzakis Steven Hatzakis is the Global Director of Research for ForexBrokers.com. Steven previously served as an Editor for Finance Magnates, where he authored over 1,000 published articles about the online finance industry. Steven is an active fintech and crypto industry researcher and advises blockchain companies at the board level. Over the past 19 years, Steven has held numerous positions within the international forex markets, from writing to consulting to serving as a registered commodity futures representative.

Markets.com Competitors

Select one or more of these brokers to compare against Markets.com.


Ratings Overall

Summary

Commissions & Fees
Offering of Investments
Platforms & Tools
Research
Customer Service
Mobile Trading
Education

Best in Class

2018
28 of 43

Overall
2017
15 of 20

Overall
  • Offering of Investments

Commissions & Fees

Commission Notes

Markets.com offers fixed spreads on all its account offerings. Spreads are generally slightly higher on MT4 than the Markets.com web trader and mobile platform.


Trading CFDs, FX, and cryptocurrencies involves a high degree of risk. All providers have a percentage of retail investor accounts that lose money when trading CFDs with their company. You should consider whether you can afford to take the high risk of losing your money and whether you understand how CFDs, FX, and cryptocurrencies work. All data was obtained from a published web site as of 4/03/2018 and is believed to be accurate, but is not guaranteed. The ForexBrokers.com staff is constantly working with its online broker representatives to obtain the latest data. If you believe any data listed above is inaccurate, please contact us using the link at the bottom of this page.

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